🛠️ Technical Support & Assistance

💡 Tips for Faster Support

🎯

Be Specific

Include error messages, API endpoints, and request/response examples

📋

Provide Context

Share your integration environment, SDK version, and relevant logs

🔍

Check Documentation

Review our docs to get more information

💻

Technical Support

API Integration & Development Help

📧Email

itsupport@hesabe.com

💡 We can help you with

🔌 API Integration📚 Documentation🎣 Webhooks📦 SDKs🐛 Troubleshooting

🏢

Merchant Support

Account Setup & Business Services

📧Email

support@hesabe.com

🎯 We can help you with

🏪 Account Setup✅ Verification💳 Payment Config📈 Billing⬆️ Upgrades

⏰

Support Hours

Business DaysSunday - Thursday

Hours8:00 AM - 4:00 PM

TimezoneKuwait Time (GMT+3)

📊

Response Times

< 24hTechnical Issues

< 4hUrgent Support

< 2hCritical Issues